Refund policy

Returns, withdrawal and refunds

Saint Tropez is operated by HIGH ECOM GROUP OFFSHORE LIMITED (Company Number: 16215777). This policy applies to consumer orders delivered to the United Kingdom, Germany, France and the Netherlands. Mandatory rights under the law applicable to your purchase, including any longer national protection, remain unaffected.

14-day right of withdrawal

You may withdraw from an online purchase without giving a reason, from placing your order until 14 calendar days after you or a person you nominate (other than the carrier) receives the goods. For items from one order delivered separately, the period starts after the last item is received. If the deadline falls on a weekend or public holiday, it extends to the next working day.

How to notify us

Send a clear withdrawal statement to contact@saint-tropez.com, or request a return or cancellation through your customer account. Include your name, order number and the items concerned. A reason is not required. Sending the notice before the deadline is sufficient; your statutory right does not depend on our approval. We will acknowledge your request and provide return instructions. Return address: HIGH ECOM GROUP OFFSHORE LIMITED, Office 12, Initial Business Centre, Wilson Business Park, Manchester, England, M40 8WN, United Kingdom.

Sending goods back

Send the goods back without undue delay and within 14 calendar days after notifying us of withdrawal. Contact support promptly to arrange the return. For a change-of-mind return, you arrange and pay the direct return shipping cost, including purchasing your own return label. We do not charge a restocking or administration fee. We cover necessary return shipping costs for faulty, damaged or incorrect goods. Contact us before paying to return such goods so that we can arrange the appropriate remedy.

Inspection and condition

You may open the packaging and inspect or try the goods as you would in a shop to establish their nature, characteristics and functioning. Original packaging and tags are helpful, but their absence alone does not remove your statutory withdrawal right. You may be responsible only for diminished value caused by handling beyond what is necessary for that inspection, where the law permits. This does not limit your rights for defective goods.

Refunds

We reimburse payments without undue delay and no later than 14 calendar days after receiving your withdrawal notice, using the original payment method unless you expressly agree otherwise, without refund fees. We may withhold reimbursement until we receive the goods or you provide evidence that they have been sent back, whichever occurs first, unless we have offered to collect them. We refund any standard outbound delivery charge paid; our standard shipping is free. Any additional charge for an expressly selected premium delivery service need not be refunded. Bank processing may affect when funds appear in your account.

Cancellations and exchanges

You can request cancellation before dispatch. Once goods have shipped, you can still exercise the withdrawal right within the period above. A 15-minute limit does not apply to statutory withdrawal. For a different size or colour, return the item and place a new order; we do not offer a separate voluntary exchange service. Statutory repair or replacement rights remain available.

Exceptions

Any exception applies only where the law permits, for example goods made to your specifications or clearly personalised, rapidly perishable goods, or sealed goods unsuitable for return for health or hygiene reasons after you break the seal. A discount or sale label alone does not remove withdrawal rights. Exceptions do not remove rights concerning defective or non-conforming goods.

Faulty or non-conforming goods

For consumers in the European Union, goods have a legal guarantee of conformity of at least two years from delivery, and longer protection applies where national law provides it. Contact us if an item is faulty, damaged, incorrect or not as described. You can obtain repair or replacement free of charge, subject to applicable legal conditions; a price reduction or refund is available where those conditions are met. Necessary transport, labour and material costs are borne by us. The 14-day withdrawal window does not limit these rights. UK customers retain all mandatory rights under UK consumer law.

Optional withdrawal form

You may email the following statement, but this form is not compulsory: “To HIGH ECOM GROUP OFFSHORE LIMITED, contact@saint-tropez.com: I hereby withdraw from my contract for the following goods: [items]. Ordered on: [date]. Received on: [date]. Order number: [number]. Consumer name and address: [details]. Date: [date].” A signature is needed only if this form is submitted on paper.

Contact and legal operator

Saint Tropez — HIGH ECOM GROUP OFFSHORE LIMITED
Registered business address: Office 12, Initial Business Centre, Wilson Business Park, Manchester, England, M40 8WN, United Kingdom
Email: contact@saint-tropez.com